People are more informed than ever before. With knowledge at the tip of their fingers, there has been a sharp shift in power from business to customers, which has resulted in higher customer expectations. They are less trusting and less patient than ever before.
So, what is your biggest opportunity? It’s happy customers.
Customers aren’t just a revenue source anymore, they are your entire business. They research and read multiple reviews from a variety of sites before they purchase. In fact, 60% of people trust what customers say when making a purchase while only 35% trust companies. Customers have almost double the amount of power.
But don’t worry! There are still so many ways businesses can regain a little bit of this power back with understand who their audience is. The best way to grow is for businesses and customers to work together.
How? A few options to keep your customers happy and engaged are:
Need help with any of the services above? Give Traff1k D1g1tal a call, email or message if you’d like to implement them or talk further about these topics.