With COVID-19 now putting New Zealand and Australia into lockdown, it is imperative that you continue to engage with and inform your customers of what is happening with your business.
At Traff1k D1g1tal, we're fortunate in that we've been able to move our team to social distancing/working from home and there should be minimal disruption to customers and employees in terms of customer service, but we will continue to update any changes.
Your website and social media pages need to have an advisory notice regarding COVID-19.
From a practical, best practice, point of view, it's best if these are not only on the home or news pages, but across the run-of-the site on every page of the website, just below the masthead as with Nike.
As a minimum, we recommend:
- The impact on customers
- How employees are being protected through social distancing
- How customer service will be affected
- The location of changes to service
- A minimum time the action will be taken for
As an additional insight, we are also recommending building lists of frequently asked questions.
Follow the latest advice here:
Please don’t hesitate to contact us for any assistance or guidance in this matter.
Stay safe, and please adhere to the guidelines/rules being implemented by your respective Government.
The Team @ Traff1k